Shipping & Returns - Independent Pharmacy Distributors

Shipping Policy

We provide fast, reliable shipping from our VAWD-accredited distribution center in Cincinnati, Ohio. Delivery times vary by geographic region.

Same-Day Order Processing (Eastern Time):

Note: Bulk or heavy (over 15 lbs) orders will ship Ground regardless of selected method.

Order Cancellation

To cancel an order, call 888-927-5177 before 5:00 PM EST on the day of purchase. Cancellations after this time may not be processed in time.

Return Policy

Returns require a Returned Merchandise Authorization (RMA). Fill out the /Return Authorization Form
RMAs expire after 30 days. Products returned without an RMA will be destroyed with no credit issued.
Report shipping damage or errors within 24 hours of delivery to receive full credit.
Allow up to 14 days for credit processing. Do not deduct returns from invoice until receiving an official credit memo.
Returns may be subject to a 20% handling fee and return shipping costs.
Product packaging damaged by price sticker removal will void return eligibility.

Non-Returnable Products

Short-dated (less than 12 months) or final sale products
Refrigerated or controlled substances
Items with altered, damaged, or missing labels
Suspected counterfeit, outdated, or adulterated goods
Returns from inactive, delinquent, or closing accounts
Unauthorized bulk returns

Aditus Pharma

How to Process a Return

1. Access Transaction Data

Use your Aditus Pharma ordering portal (RxERP) to find your DSCSA transaction information, including the sales order and invoice details.

2. Verify Product and Purchase Information

Match the serial number of the product you intend to return with the information found in your historical DSCSA data. If the data does not align, the return will be denied.

3. Request Return Authorization

Initiate the return process to obtain a Return Authorization.

4. Process Return

Follow the instructions for preparing and shipping the returned product.

Accepted Payment Methods

We accept the following types of payment:

ACH: Recurring payments auto drafted on the 10th of each month
Check: Please make checks payable to Aditus Pharma Ohio, LLC
Credit Cards: American Express, MasterCard & Visa
Fax Forms To: 888-927-8129
Money Wire: Accepted — contact us for details

Partner with Aditus Pharma Today

Experience reliable pharmaceutical distribution, fast shipping, and DSCSA-compliant service tailored for independent pharmacies. Get started with a dedicated account representative today.